SAN JOSE, CA / ACCESSWIRE / June 7, 2023 / Quark.ai, the technology leader in Autonomous Customer Support, today announced accelerating adoption of its breakthrough QuarkGPT platform for customer support. QuarkGPT is the industry's first pre-trained, purpose-built Generative AI platform for the automation of Customer Support, which includes the critical business processes of Technical Support, Field Support and Sales Support.
Generative AI is a field of artificial intelligence focused on generating answers using machine learning from patterns in data. With the appropriate AI infrastructure, such as QuarkGPT, Generative AI can be deployed to automate key business processes for organizations to speed time-to-customer value, reduce cost and improve employee efficiency.
QuarkGPT uses Large Language Models (LLM), classical National Language Processing (NLP), and Computer Vision technologies to provide a unique platform for Customer Support, with more than 90 percent Accuracy, 100 percent Traceability of the Generated Answer to its Sources and zero percent hallucination. When a user inputs a query, QuarkGPT first interprets it to understand the issue. Next, it goes through the enterprise's reference documents to pick up specific answer sections. QuarkGPT then generates a well-formed, informative answer for the user.
"I'm excited to announce QuarkGPT, the industry's first Generative AI platform that can substantially increase the effectiveness of self-service and the productivity of customer support staff," said Prosenjit Sen, Co-founder and Chief Executive Officer of Quark.ai. "Having worked extensively on LLMs for more than four years, we have been able to build QuarkGPT to provide high levels of accuracy and security, with no hallucination. We encourage enterprises to speak with us to explore how we can help them use Generative AI for their support use cases and achieve ROI in less than six months."
QuarkGPT's market includes high-tech, industrial/manufacturing and financial vertical use cases in which support processes leverage proprietary IP information.
About Quark.ai
Quark.ai is the Generative AI leader in Autonomous Customer Support, including Technical Support, Field Support and Sales Support. Quark.ai's multi-channel platform combines LLM, Natural Language Processing and Computer Vision to interpret complex customer cases and automatically provide resolutions at scale with unsurpassed accuracy and speed. The result is unrivaled efficiency and scalability in Customer Support, with lower escalations, higher Customer Satisfaction and significant cost savings. More information may be found at https://quark.ai.
Contact:
Robert Ferri
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(415) 575-1589
SOURCE: Quark Inc.