Denver, Colorado / ACCESSWIRE / June 8, 2014 / The rise of Internet use and social media has changed the world. That being the case, it has changed the way people do business. If a company does not have a positive and effective online presence, it will lose customers. This is especially true in the highly competitive restaurant industry. Over half of potential diners check online reviews before visiting a restaurant. Poor reviews will turn away most of those.
No one understands this better than the people at City Web Company (http://www.citywebcompany.com). The Denver based firm serves businesses around the world by helping them develop positive online reputations. Now the company is making its expertise available to restaurant owners and managers who are savvy enough to see the importance of online reviews.
City Web Company knows that just one negative customer review can destroy a restaurant's reputation. Matt Gronbeck, the company president and CEO, has led the City Web team's focus on Reputation Management for Restaurants. Recently, the company developed a four-step approach to assist eateries in creating stellar online reputations.
The first step involves gathering reviews through direct solicitation and the monitoring of major review sites nationwide. This information is downloaded into the City Web database so a restaurant owner can learn what customers are saying about his or her establishment. For step two, City Web promotes a restaurant's positive reviews through social media such as Facebook, Pinterest, and Twitter. In the third step, City Web monitors a restaurant's online reputation. City Web's highly developed system alerts them immediately if a negative restaurant review is given. This information is forwarded to the restaurant owner, who can then respond appropriately. The fourth step includes City Web training the restaurant staff to ensure customers have a positive experience. Excellent customer service is often the key to getting five star reviews.
In business since 2008, City Web is a leader in an important and often overlooked niche market. The company develops websites and manages the online presence of organizations in a variety of industries. Charter airlines, insurance companies, specialty food producers, and even a city police department are among City Web's satisfied customers. The business also helps a number of restaurants with their online presence. With the addition of Reputation Management for Restaurants, that number will definitely grow.
For more information, contact the company directly:
City Web Company
City Web Company
600 17th St, Suite 2800 South
Denver, CO 80202 USA
Source: City Web Company