Leading spanish language call center hires new general manager
Portland, Maine, USA / ACCESSWIRE / April 8th, 2014 / Listen Up Español, the leading Spanish language call center for the U.S. Hispanic market, is proud to welcome Jose Andres Martinez Rodriguez as their new General Manager.
As General Manager, Martinez will lead call center operations from the Hermosillo, Mexico location. By working with upper management and overseeing hundreds of call center agents, Martinez will also help Listen Up Español to expand its reach into new verticals.
“We’re thrilled to welcome Andres to the Listen Up Español family,” said Craig Handley, Co-Founder and CEO of Listen Up Español. “Not only does Andres fit our culture of delivering awesomeness but he also has a deep understanding of the call center industry.”
Martinez’s professional background includes many years of experience in both customer service and contact center technology. He previously worked for Banamex, where he documented and reviewed credit card processes related to call center support and automated teller machine operations. Following Banamex, Martinez was in charge of credit card processing at Prosa Carnet and helped the company become the first call center in Mexico to obtain ISO 9002 certification. He later grew into a leadership role at Scotiabank where he helped the company provide telephone customer service to strategic markets in Mexico, South America, and the Caribbean.
After heading Teletech as Chief Operating Officer and contributing to companies like Mexicana Airlines and Atento Mexico, Martinez brings his talent and experience to Listen Up Español.
For more information about Listen Up Español, please visit www.listenupespanol.com
About Listen Up Español:
Listen Up Español is the leading Spanish language call center for the U.S. Hispanic market. Headquartered in Portland, Maine and operating in Hermosillo, Mexico, the company employs over 800 native Spanish-speaking agents and provides companies with teleservices to reach the U.S. Hispanic market with optimum results.
Listen Up Español offers direct response, non-profit and corporate clients a broad range of call center services from inbound and outbound sales, customer service, and lead generation to Spanish campaign planning, scripting and advertising production services. With a focus on measurement, training and a sales psychology, Listen Up Español has the experience to turn customer interaction into revenue. For more information about Listen Up Español, please visit http://www.listenupespanol.com.
Visit http://www.listenupespanol.com/ for more information.
Name: Mari Escamilla
Organization: Listen Up Español
Phone: (310) 341-7352