How do I approve my press release?
You can approve your press release by either calling our team at the NewsDesk or emailing [email protected]
Where do I view a copy of my release?
Will I be able to request edits after I approve the proof?
Yes! You can request edits any time before the release is set to be disseminated. Note that it is best to give our editors at least 30 minutes heads up for significant changes via email to avoid delays, errors, or confusion.
Will I be able to request edits during the editorial review process?
Yes, call or email the Editorial team. Minor changes can be made over the phone, or, by your request, the release can be sent back to drafts so you can make whatever edits are needed.
How soon will I hear back from the Editorial team once I submit my release?
How soon can my release be disseminated if I select Immediate Release?
Can we edit the press release together/while we're on the phone?
No, while you may let the editors know what changes you need while on the phone, staying on the line while an editor polishes your release can slow down the process and potentially lead to mistakes. We do not do line edits while on the phone. You may request to see a proof after the editor has completed processing your release.
Will I get sent a draft of my release if I select Immediate Release?
No, our editors will not send a proof for your approval if you select Immediate Release. Instead, you will receive a confirmation email/call that will confirm your release's details (Headline, distribution/add-on options, contact info, etc.)
Why is my release back in drafts?
If your release has been sent back to drafts, there could be a multitude of
Editorial may either need specific information before they can disseminate the release.
There may be multiple images included as attachments, which need to be placed in the body of the release.
The release has been rejected by our Compliance team.
A member from your team may have requested for the release to be sent back to drafts.
In the case that your release has been sent back to drafts, check the email associated with your account, as Client Support will have sent an email detailing the reason behind your release being sent back to drafts.
What do I do if my press release is rejected by compliance?
How do I know that my information will be correct/well-formatted?
I selected HOLD FOR CALL; why have I not received a call yet?
I selected IMMEDIATE RELEASE; why has my release not gone out yet?
How do I cancel a release?
How can I completely delete a release from drafts?
I can't submit my release through the portal. What do I do?
Will my personal contact information be shared in the press release?
Is there a specific image resolution I must use for my images?
Will my images be center-aligned and properly sized once disseminated?
Can the images reach the width of the entire page like a Word Document?
No, while Word Documents are optimized to mimic a printer sheet of paper, press releases are made to fit on a webpage and, unfortunately, cannot be made to fit a webpage/computer screen page.
Can you embed a video in the press release.
What does Editorial do?
Our Editorial team checks for significant errors in the text, format the release, and makes sure that it is all ready to be disseminated. Our Editorial team does not write press releases for clients, take credit card information for your bundles, or make significant changes to the material without alerting the client first.