Outsourcing Back-Office Duties Yields Optimal Business Growth and Customer Satisfaction in Startup Companies & Enterprises; The Philippines Emerging as a Leading Offshore Location
NEW YORK, NY / ACCESSWIRE / October 17, 2022 / In the age of instant gratification and immediate action, a quality customer service experience is not only needed but expected to be available 24 hours a day, seven days a week with any organization. Having a quality and capable back-office support team ready to tend to customer needs and stay on top of all the back-office administrative procedures is the key to maximum startup success and growth.
"Great solutions should be built, not sold," says Timothy Witucki, President of Omada One Inc., an organization based in The Philippines that optimizes and operates micro technology, DevOps, and accounting contact centers throughout the Asia Pacific Region designed to empower teams to reach their full potential. At Omada One, we drive performance and outcomes and reduce costs. The value add a business receives from partnering with Omada One extends well beyond cost savings and includes improved remote staff efficiency, execution, effectiveness, flexibility, quality assurance training, and performance.
While the front office of an organization traditionally acts as the face of the company, the back office is the driving force behind every startup organization. The front office attracts customers, drives in new business, and the back office keeps them stable and satisfied and coming back for more. Attracting and retaining millennial staff is increasingly difficult. Team members want stimulating and challenging work but are all too often stuck behind a screen instead of sitting in front of clients. Startups lack the capacity to scale and grow. Low margin compliance and administrative work chews up too many hours, leaving less time for high-margin strategic and advisory work.
Most startup and enterprise companies have hired talented people capable of high-margin advisory work, who are unfortunately dragged into time-consuming, repetitive tasks and lower-margin compliance work. According to Business World, companies with inefficient back-office strategies waste around $480 billion, which is why many business leaders are investing in building a strong back-office team through in-house development and expanding to offshore options. As a result of this investment of resources, the Philippines has emerged as the world's second-largest outsourcing destination accounting for 10-15% of the global business process outsourcing for call centers and other back-office procedures. Overall, this produces maximum customer experience satisfaction with minimal money and time wasted in-house. "We know what makes successful teams tick."
By adopting an outsourced strategy, developing a startup "proof of concept" POC pilot together with 1-2 dedicated staff, and partnering with Omada One, our clients emerge with the ability to support their external outsourcing strategy demands better.
According to Witucki, many startups outsource their contact centers, DevOps, and other back-office duties to strengthen and build their internal delivery capacity. Redistributing the workload from an overworked, in-house staff to a highly-skilled, remote team sets the foundation for the most productivity among staff, allowing the company to satisfy and exceed clients' and stakeholders' expectations while still adding to its profitability.
Many North American, Europe, and Australian companies have turned to The Philippines as their outsourcing destination, thanks to the country's many competitive advantages, including investments in world-class processes, education-neutral English language, stable and growing economy, technologies, and infrastructure that enable them to provide exceptional customer experience support, DevOps, accounting, and finance support solutions. Additionally, the country's thriving outsourcing industry provides reliable 24/7 omnichannel support, saving companies between 48-to 62% in labor and HMO costs.
As a high-tech and business executive entrepreneur, Witucki has found that investing in a nearshore/offshore team of dedicated and skilled workers should be implemented along with an in-house skill-set development program to yield the best results. A hybrid effort of both in-house training and certification courses on best back-office practices combined with expert outsourcing and external management services helps businesses function at peak performance and improves operations immediately. This is why Omada One offers both services to help companies champion staff productivity and efficiency and drive execution and staff outcomes.
"Businesses need to make it a priority to cultivate approachable and positive employees that go above and beyond in their quest to ‘Wow' their customers," says Witucki. "Customer satisfaction and happiness are always my top daily priority, making our business stand out from competitors."
It is clear that smaller startups keep pace and even disrupt larger companies. Business leaders need to relieve their in-house staff from the back-end workload to increase productivity, outcomes, and profits. While The Philippines is one of the leading locations for contact centers, other offshore and nearshore locations are also being utilized to fill the gap with our Multilingual Support Remote Champion Teams. Witucki is attuned to these opportunities, which is why he set up Omada One's low labor cost micro contact centers in North America, Australia, Vietnam, Thailand, and Malaysia.
AN OUTSOURCING SUCCESS STORY
Improving back-office strategies through in-house development and outsourcing some of the workload is the key to success. This is not just true in theory but also in practice. Witucki recalls working with a small, well-known dental practice in Silicon Valley, looking to overcome several personal challenges and meet new goals.
Witucki worked closely with the CEO and dental practice leadership team to identify their exact needs and get to know their staff and operations. In just 90 days, Witucki assisted the practice in vetting and hiring a dedicated team of professional and dedicated offshore employees in The Philippines. The small offshore dedicated team of accounting, social media content, digital marketing, business AI analytics, and operations staff were also able to identify process and skills GAPS and correct several accounting and back-office operations low marginal inefficiencies, which allowed the dental practice to cut payroll by 53% and reduced the practice's 30-60-90 day AR aging claims by 49%. Adding a dedicated remote team helped the medical practice eliminate repetitive and time-consuming back-office support activities, which freed up the patient in-house team to help expand their capacity for patient care. The dental practice was very impressed with how successful the outsourcing pilot went and the outcome results with their back-office duties achieved and KPIs were met, and they continue to use the guidance Witucki provides with Omada One in The Philippines.
ABOUT OMADA ONE
Omada One is an organization that provides hands-on training and guidance as well as nearshore/offshore remote staff services and management to disrupter startups and enterprise companies (customer experience, accounting, finance, and DevOps-software development). Timothy Witucki, an accomplished, high-tech, and business executive entrepreneur, Omada One offers custom-tailored staffing solutions expertly implemented under Witucki's leadership. Witucki began his career working in private equity finance with early-stage startups in California, so he has an in-depth understanding of what makes a startup successful. As an optimistic and passionate thought leader, Witucki has demonstrated experience helping startup and enterprise businesses build and operate offshore / nearshore world-class remote teams and staff offshoring services.
"Omada" means "teams" in Greek, which is the belief Witucki has in his organization and their clients worldwide. Omada One believes in the power of teams and works with clients to build, nourish, develop, and scale amazing ones. With more than 40 years of combined experience working in and creating productive, high-performance outsourcing remote teams worldwide, the professionals at Omada One know how to build environments that execute and deliver performance and outcomes.
To learn more about getting started with a pilot trial and optimizing your startup's success through back-office strategies, visit Omada One's website at www.omadaone.com.
SOURCE: Omada One Inc.