CALGARY, AB / ACCESSWIRE / December 31, 2020 / Building upon the success of the new capability Ivrnet Central to manage professional associations - announced previously on August 9th 2019 - Ivrnet is pleased to announce a further extension of Ivrnet Central's capabilities and client base through the successful release of the "SMS Concierge".
Initially built to fulfill an RFP for a mission critical government application that uses SMS to connect citizens to an emergency hotline, the Concierge module for Ivrnet Central has been successfully deployed for multiple clients in 2019.
Concierge is an SMS information system that provides both automated answers to questions asked via SMS as well as contact center connection to live agents to engage users in more complex discussions. Concierge allows companies to cost-effectively and rapidly answer questions texted to short codes, long codes, and toll-free numbers across North America. It also provides users access to frequently sought information such as company promotions, contact information, events and programs through texting.
In addition to automated answers, Concierge integrates call center agents with SMS to engage in complex discussions and provides a set of call center tools to manage each communication, including help desk ticketing and escalation capabilities. MMS capabilities allow users to provide visual information to an agent by simply taking and texting a picture from their mobile device. This capability has notably been deployed in 2019 to implement a ‘hotline' that simplifies the reporting of crimes in progress or evidence of prior events.
"The new Concierge service is one of the largest leaps forward for Ivrnet Central in the last 2 years", stated Andrew Watts, CEO of Ivrnet. "The service started with the most demanding of applications - the exchange of emergency information between government bodies and large populations of citizens. Integrating this capability into Ivrnet Central allows us to provide new capabilities to our corporate clients and associations, allows us to provide a new set of services to existing clients, and opens up yet more markets for 2019."
Concierge is the second major addition to Ivrnet's industry leading product suite in 2019.
About Ivrnet
Ivrnet is a software and communications company that develops, hosts, sells and supports value‐added business automation software. The company's products and services are delivered through the Internet and traditional phone network. These applications facilitate automated interaction through personalized communication between people, mass communication for disseminating information to thousands of people concurrently, and personalized communication between people and automated systems.
For further information: please contact Andrew Watts, President and CEO, Ivrnet Inc.; Suite 222, 1338 - 36 Avenue NW, Calgary, Alberta T2E 6T6; Tel/fax 1.800.351.7227; E-mail: [email protected]; www.ivrnet.com.
Forward-looking Information
This press release contains forward-looking statements which reflect Ivrnet's current beliefs and are based on information currently available to Ivrnet. These statements require Ivrnet to make assumptions it believes are reasonable and are subject to inherent risks and uncertainties. Actual results and developments may differ materially from the results and developments discussed in the forward-looking statements as certain of these risks and uncertainties are beyond Ivrnet 's control.
These statements are based on Ivrnet's understanding and assessment of applicable markets and the opportunities within those markets. However, there can be no guarantee that Ivrnet's assessment is correct, or even if it is correct, that Ivrnet will be able to capture any of those revenue opportunities or that it will be able to grow those opportunities. These statements are based on the assumption that Ivrnet has the technical capabilities to build and deliver technical enhancements and that such technical enhancements will increase revenue opportunities for Ivrnet as anticipated. However, there can be no guarantee that Ivrnet will be successful in building and delivering those technical enhancements in a commercially viable manner or that such technical enhancements will deliver any new revenue opportunities for Ivrnet or, if generated, that Ivrnet will be able to capture such revenue opportunities. Consequently, all of the forward-looking statements made in this press release are qualified by these cautionary statements and other cautionary statements or factors contained herein, and there can be no assurance that the actual results or developments will be realized or, even if substantially realized, that they will have the expected effects on Ivrnet. These forward-looking statements are made as of the date of this press release. Except as required by applicable securities legislation, the Company assumes no obligation to update publicly or revise any forward-looking statements to reflect subsequent information, events, or circumstances.
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SOURCE: Ivrnet Inc.