Support.com Reports Fourth Quarter and 2019 Financial Results
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Support.com Reports Fourth Quarter and 2019 Financial Results

Wednesday, March 18, 2020 4:40 PM
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SUNNYVALE, CA / ACCESSWIRE / March 18, 2020 / Support.com, Inc. (NASDAQ:SPRT), a full-spectrum leader in outsourced call center, direct-to-consumer and small-business technical support solutions, today reported unaudited financial results for its fourth quarter and year ended December 31, 2019.

Financial Summary

For the fourth quarter of 2019, total revenue was $13.3 million, a decrease of $4.2 million compared to revenues of $17.5 million in the fourth quarter of 2018 and a decrease of $1.9 million from total revenue of $15.2 million in the third quarter of 2019. Revenues for the full year 2019 were $63.3 million, a decrease of 9 percent against revenues of $69.5 million in 2018. The overall decreases in revenue reflect lower billable hours with one of our major customers although somewhat offset by new subscriber growth. The reduction in billable hours substantially reduced the overall headcount and related employee expenses including benefits, cost of recruiting, hiring, and training.

We recorded net income of $0.2 million for the fourth quarter of 2019, or $0.01 per share, compared to net income of $0.4 million, or $0.02 per share in the fourth quarter of 2018 and net income of $1.6 million, or $0.8 per share, in the third quarter of 2019. For the full year 2019, we recorded net income of $3.8 million, or $0.20 per share, as compared with a net loss of $(9.1) million, or $(0.48) per share for 2018. The 2018 amounts include a $10 million one-time legal settlement with the FTC.

Key changes in our net income from included the following:

  • Gross profit increased by $0.6 million in the fourth quarter of 2019 compared to the same period in 2018, but was down $1.0 million compared to the third quarter of 2019. Year-over-year, gross profit increased by $4.5 million which reflects lower recruiting and training costs and other operating efficiencies offset by higher labor costs.
  • Our gross profit margin in the fourth quarter of 2019 increased by 9.8 percentage points compared with the same quarter of 2018 and was down 3.1 percentage points relative to the third quarter of 2019. The increase from the year-ago period reflects lower recruiting and training costs and other operating efficiencies offset by higher labor costs.
  • Operating expenses in the fourth quarter of 2019 of $3.7 million increased by $0.8 million over the year-ago quarter and increased by $0.4 million over the third quarter of 2019. For the full year 2019, operating expenses decreased by $8.5 million from 2018 levels with this decline primarily attributable to the $10 million one-time legal settlement charge reflected in 2018, offset by increased engineering and IT charges in 2019.

Balance Sheet Information

At December 31, 2019, cash, cash equivalents, and short-term investments were $26.4 million, down from the $49.6 million of a year-ago. This decrease was primarily attributable to the aforementioned $10 million legal-settlement payment to the FTC and the $19 million special distribution to shareholders in 2019.

Total assets as of December 31, 2019, were $38.0 million and total shareholders' equity was $33.2 million.

Support.com will not host a conference call discussing the Company's fourth quarter results. For more information, please visit the Investor Relations section of the Support.com website at Support.com/about-us/investor-relations/.

Annual Meeting of Shareholders

The Annual Meeting of the Shareholders of Support.com, Inc. will be held on June 5, 2020 at 1200 Crossman Ave., Suite 210, Sunnyvale, California at 8:00 a.m. PT. The Board of Directors has determined the close of business on April 9, 2020 as the record date for determination of the shareholders entitled to vote at the Annual Meeting.

About Support.com

Support.com, Inc. (NASDAQ: SPRT) is a full-spectrum leader in outsourced call center and direct-to-consumer and small business technical support solutions. With more than 20 years of providing high quality technical support services to consumers and small businesses through white-labeled partnerships or direct solutions, Support.com has the expertise, tools and software solutions to troubleshoot and maintain all the devices in the connected home and business. The company's skilled U.S.-based live agents and rich self-support tools troubleshoot more than 10,000 technical support issues consumers and small businesses face on an ongoing basis. Support.com delivers high quality, turnkey technical support solutions and digital support experiences that enable customers to get the most out of their technology. For more information, please visit www.support.com.

Support.com, Inc. is an Equal Opportunity Employer. For more information, visit http://www.support.com/about-us/careers.

© 2019 Support.com, Inc. All rights reserved. Support.com and the Support.com logo are trademarks or registered trademarks of Support.com, Inc. in the United States and other countries. All other marks are the property of their respective owners.

Safe Harbor Statement

This announcement contains forward-looking statements (including within the meaning of Section 21E of the United States Securities Exchange Act of 1934, as amended, and Section 27A of the United States Securities Act of 1933, as amended) concerning Support.com. These statements include, but are not limited to, statements that address our expected future business and financial performance and other statements identified by words such as "will," "expect," "believe," "anticipate," "estimate," "should," "intend," "plan," "potential," "predict" "project," "aim," and similar words, phrases or expressions. These forward-looking statements are based on current expectations and beliefs of the management of Support.com, as well as assumptions made by, and information currently available to, such management, current market trends and market conditions and involve risks and uncertainties, many of which are outside the Company's and management's control, and which may cause actual results to differ materially from those contained in forward-looking statements. Accordingly, you should not place undue reliance on such statements. Forward-looking statements include, but are not limited to, all statements relating to expected financial performance (including without limitation statements involving growth and projections of revenue, margin, profitability, income (loss) from continuing operations, income (loss) per share from continuing operations, cash usage or generation, cash balance as of any future date, capital structure and other financial items); the plans and objectives of management for future operations, customer relationships, products, services or investments; personnel matters; and future performance in economic and other terms. Such forward-looking statements are based on current expectations that involve a number of uncertainties and risks that may cause actual events or results to differ materially from those indicated by such forward-looking statements, including, among others, our ability to retain and grow major programs, our ability to expand and diversify our customer base, our ability to maintain and grow revenue, any acquisitions we may make, including integrating acquired companies with our existing businesses and our ability to achieve the benefits, growth prospects and synergies expected by such acquisitions, our ability to successfully develop new products and services, our ability to manage our workforce, our ability to operate in markets that are subject to extensive regulations, such as support for home security systems, our ability to control expenses and achieve desired margins, our ability to maintain or improve gross margin, our dependence on a small number of customers and partners, our ability to attract, train and retain talented employees, potential intellectual property, class action or other litigation, fluctuations in government laws and regulations, our ability to utilize and realize the value of our net operating loss carryforwards and how they could be substantially limited or permanently impaired, given our current market capitalization and cash position, our ability to execute the cost reduction program involving the planned actions on the expected schedule, our ability to achieve the cost savings expected in connection with the cost reduction plan, the ultimate effect of any such cost reductions on our financial results, any expenses or reputational damage associated with resolving customer warranty and/or indemnification claims; and our ability to manage the effects of the cost reduction plan on our workforce and other operations. Our filings with the SEC, which may be obtained for free at the SEC's website at http://www.sec.gov, discuss some of the important risk factors that may affect our business, results of operations and financial condition. Actual results may vary from the estimates provided. We undertake no intent or obligation to publicly update or revise any of the estimates and other forward-looking statements made in this announcement, whether as a result of new information, future events or otherwise, except as required by law.

SUPPORT.COM, INC.
GAAP CONDENSED CONSOLIDATED BALANCE SHEETS
(in thousands)
(unaudited)

 
  Three Months Ended     Twelve Months Ended  
 
  Dec 31,
2019
    Sept 30,
2019
    Dec 31,
2018
    Dec 31,
2019
    Dec 31, 2018  
 
                             
Revenue:
                             
Services
  $ 12,847     $ 14,327     $ 16,297     $ 59,545     $ 64,476  
Software and other
    478       922       1,245       3,788       5,073  
Total revenue
    13,325       15,249       17,542       63,333       69,549  
 
                                       
Cost of revenue:
                                       
Cost of services
    9,649       10,582       14,411       46,714       57,396  
Cost of software and other
    32       26       56       151       208  
Total cost of revenue
    9,681       10,608       14,467       46,865       57,604  
Gross profit
    3,644       4,641       3,075       16,468       11,945  
Operating expenses:
                                       
Engineering and IT
    1,282       1,132       698       4,078       2,780  
Sales and marketing
    445       485       440       1,760       1,823  
General and administrative
    2,008       1,685       1,785       7,679       7,408  
Legal Settlement
    -       -       -       -       10,000  
Total operating expenses
    3,735       3,302       2,923       13,517       22,011  
 
                                       
Income (loss) from operations
    (91 )     1,339       152       2,951       (10,066 )
 
                                       
Interest income and other, net
    232       265       289       1,049       965  
 
                                       
Income (loss) before income taxes
    141       1,604       441       4,000       (9,101 )
 
                                       
Income tax provision (benefit)
    (16 )     11       23       154       (1 )
 
                                       
Net income (loss)
  $ 157     $ 1,593     $ 418     $ 3,846     $ (9,100 )
 
                                       
 
                                       
Net earnings (loss) per share
                                       
Basic
  $ 0.01     $ 0.08     $ 0.02     $ 0.20     $ (0.48 )
Diluted
  $ 0.01     $ 0.08     $ 0.02     $ 0.20     $ (0.48 )
 
                                       
Shares used in computing per share amounts
                                       
Basic
    19,048       19,011       18,923       18,977       18,826  
Diluted
    19,093       19,045       18,983       19,026       18,826  
 
                                       

SUPPORT.COM, INC.
GAAP CONDENSED CONSOLIDATED BALANCE SHEETS
(in thousands)
(unaudited)

 
  Dec 31, (1)     December 31, (2)  
 
  2019     2018  
 
           
Assets
           
Current assets:
           
Cash, cash equivalents and short-term investments
  $ 26,414     $ 49,649  
Accounts receivable, net
    9,398       12,292  
Prepaid expenses and other current assets
    728       999  
Total current assets
    36,540       62,940  
Property and equipment, net
    533       703  
Intangible assets, net
    250       250  
Other assets
    717       707  
 
               
Total assets
  $ 38,040     $ 64,600  
 
               
Liabilities and Stockholders' Equity
               
Current liabilities:
               
Accounts payable and accrued compensation
  $ 1,887     $ 3,791  
Other accrued liabilities
    1,001       978  
Acrued legal settlement
    -       10,000  
Short-term deferred revenue
    1,193       1,135  
Total current liabilities
    4,081       15,904  
Long-term deferred revenue
    -       -  
Other long-term liabilities
    792       800  
Total liabilities
    4,873       16,704  
 
               
Stockholders' equity:
               
Common stock
    2       2  
Additional paid-in-capital
    250,092       268,794  
Treasury stock
    (5,297 )     (5,297 )
Accumulated other comprehensive loss
    (2,380 )     (2,507 )
Accumulated deficit
    (209,250 )     (213,096 )
Total stockholders' equity
    33,167       47,896  
 
               
Total liabilities and stockholders' equity
  $ 38,040     $ 64,600  
 
               
Note 1: Amounts are subject to completion of management's customary closing and review procedures.  
Note 2: Derived from audited consolidated financial statements for the year ended December 31, 2018.  

Investor Contact

Investor Relations, Support.com
+1 (650) 556-8574
[email protected]

SOURCE: Support.com, Inc.

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