The Company's SetTop VU Application Displays Key Status and Diagnostics Metrics from Set-top Boxes, Allowing Cable Operators to More Efficiently Support Their Video Network and Subscribers
DENVER, CO / ACCESSWIRE / October 17, 2017 / ZCorum, an industry leader in the deployment of diagnostics tools and managed services for broadband providers, introduced today at the SCTE Cable-Tec Expo a new diagnostics application that provides cable operators needed insight into the performance of their set-top boxes. The new application, called SetTop VU, displays status information and key metrics that help identify issues that can cause a poor Quality of Experience (QoE) for video subscribers.
ZCorum is well known for TruVizion, it's DOCSIS diagnostics software that collects and displays key performance metrics from the CMTS and cable modems. Carlos Bustamante, VP of Strategic Technologies at ZCorum, said there is a definite need in the market for a similar solution on the video side of the house. "Based on customer and prospect demand, we launched a market analysis to quantify the need for a diagnostics application for cable TV set-top box platforms," said Bustamante. "We conducted customer surveys earlier this year to benchmark the predominantly deployed video systems, validate use cases and size the addressable market. The results clearly confirmed that operators need and want visibility into their set-top boxes to more effectively support their video service."
SetTop VU diagnostics collects performance and health metrics and displays historical and real-time views of the MSO's deployed set-top boxes. "Having access to this information can save quite a bit of time in the Call Center by providing needed insight into the set-top boxes in a subscriber's home," said Bustamante. "The individual and aggregated views can also potentially eliminate some truck rolls and shorten others."
According to Bustamante, detailed TV Analytics is another service that ZCorum can now offer. "Having access to the set-top box also gives us the ability, with the operator's permission, to collect information about the viewing habits of their subscribers," said Bustamante. "When it's time to renew programming contracts, the cable operator will be able to negotiate more effectively by understanding the exact performance of each channel and program. This information can also be used by their marketing department to target ads and promotions based on viewing and demographic data."
"We're excited to introduce SetTop VU at Cable-Tec Expo and showing attendees firsthand how they can improve efficiency and lower the costs associated with supporting their video subscribers," said Julie Compann, President and Chief Executive Officer at ZCorum. ZCorum will be demonstrating SetTop VU in booth # 639 at the SCTE Cable-Tec Expo in Denver, October 17 - 20.
About ZCorum
ZCorum provides a suite of broadband diagnostics and managed services to cable companies, telephone companies, utilities, and municipalities. As broadband providers face greater complexity and competition, ZCorum continues to help operators increase operational efficiency and reduce costs, while improving the subscriber experience. This is achieved through ZCorum's diagnostics solutions for DOCSIS, DSL and Fiber networks, plus managed services that include data and VoIP provisioning, residential and commercial VoIP service, branded email and Web hosting, along with 24x7 support for end-users. ZCorum is headquartered in Alpharetta, GA. For more information, please visit www.ZCorum.com.
SOURCE: ZCorum